Southern Patio and Screen SMS Privacy Policy

Southern Patio and Screen, operated by Southern Patio & Screen, LLC, is the business communicating with customers through this SMS program. AJAI provides messaging software, hosting, and supporting technology as a service provider. AJAI is not the sender and does not own Southern Patio's customer relationship.

This policy applies specifically to Southern Patio and Screen SMS communications. It does not replace the privacy policies that may apply to other websites, services, or communications.

Southern Patio and its service providers may process:

• a mobile telephone number;
• SMS consent status and supporting evidence;
• the consent date, time, method, employee, and disclosure version;
• message content and conversation history;
• message delivery and carrier status; and
• customer, estimate, appointment, quote, or project context needed to provide the requested communication.

Information may be used for:

• appointment and estimate scheduling;
• appointment reminders and scheduling changes;
• quote and project follow-up;
• project and installation updates;
• customer support;
• review requests;
• promotional or seasonal messages only where appropriate consent exists; and
• compliance, fraud prevention, troubleshooting, security, and service improvement.

Twilio and other necessary infrastructure providers may process mobile numbers, message content, consent records, and delivery information to transmit, secure, troubleshoot, and operate the messaging service. These providers support Southern Patio's program; they do not own the customer relationship.

Information may also be disclosed when reasonably necessary to comply with law, protect the service, prevent fraud or abuse, or enforce valid legal rights.

• Reply STOP to opt out of Southern Patio SMS messages.
• Reply HELP for assistance.
• Consent to receive SMS is not a condition of purchase.
• Customers may contact Southern Patio using the phone number, email, or mailing address below.

Southern Patio and its service providers retain information only for as long as reasonably needed to operate and support the SMS program, document consent and opt-outs, resolve disputes, meet legal obligations, prevent abuse, and maintain appropriate business records.

Reasonable administrative, technical, and organizational safeguards are used to protect information. No method of transmission, storage, or internet-based service can be guaranteed to be completely secure.

Questions about this SMS Privacy Policy or the Southern Patio and Screen SMS program may be directed to:

• Southern Patio and Screen SMS Consent
• Southern Patio and Screen SMS Terms and Conditions