Privacy Policy

Depending on how Engage is configured and used, AJAI may collect or process the following categories of information:

• Conversation data, including website chat transcripts, AI assistant messages, operator replies, routing context, summaries, and related notes.
• Contact information voluntarily submitted by visitors, customers, or operators, such as name, email address, phone number, company, and message content.
• Analytics and telemetry, including service usage, performance, diagnostics, error logs, and feature interaction data.
• Website interaction data, including pages viewed, referring pages, device and browser information, approximate session timing, and interaction events.
• Messenger and social interaction data, including messages, page or profile identifiers, handles, timestamps, attachments, and metadata from Meta, Messenger, or other connected social channels.

AJAI uses customer data to provide AI assistant and operator services. This includes answering visitor questions, monitoring conversations, routing opportunities, drafting responses, alerting operators, improving reliability, supporting customers, preventing abuse, and maintaining the security of the service.

We may also use aggregated or de-identified information to understand product performance, improve workflows, and develop new service features.

If you accept analytics, AJAI also records public pages viewed, return visits, general device type, referral source, and categories of links clicked in our private CRM. A random browser identifier lasts up to 90 days on each website; it does not identify you across unrelated websites or devices. We do not record form contents, URL queries, or raw IP addresses in this visitor history. When you submit an existing contact or appointment form while analytics is enabled, we may link the details you supply to that browser history. This does not subscribe you to marketing. Visitor history is limited to 90 days, with older records removed as new visits are processed. Declining or withdrawing analytics stops collection and clears the identifier from this browser.

Public pages use optional Google Analytics measurement and Microsoft Clarity heatmaps and session recordings only after you accept analytics. Page text and form content are masked for Clarity; our GA page URLs exclude query strings. Advertising personalization is disabled. These public-site tags do not load on the admin or application domains. Choose Essential only to decline, or change your choice through Privacy choices. Forms and booking remain available without optional analytics. See Microsoft’s privacy statement and Google’s privacy policy.

AJAI may use cookies, pixels, local storage, analytics tools, and similar technologies to operate the website, remember preferences, understand site usage, measure performance, and improve the customer experience. Browser settings may allow visitors to block or delete cookies, although some features may not work correctly without them.

AJAI may use trusted third-party providers to operate, host, analyze, support, or process payments for the service. These providers may include OpenAI, Meta, Google Analytics, Stripe, Supabase, and Twilio, depending on the features enabled by a customer.

These providers are used to help deliver the service and are not permitted by AJAI to use customer data for purposes outside the services they provide to us, except as allowed by their own terms and applicable law.

AJAI provides customer messaging services for businesses using the AJAI platform. Businesses may use AJAI to send appointment reminders, booking confirmations, estimates, quote follow-ups, project updates, customer-support conversations, review requests, and promotional messages where the recipient has provided consent.

Message frequency varies. Message and data rates may apply. Recipients may reply STOP to opt out and HELP for assistance. Consent to receive SMS messages is not a condition of purchasing goods or services.

AJAI may use telecommunications providers, such as Twilio, to deliver and process messages. SMS consent and opt-in data are used solely for providing requested messaging services and are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Mobile information may be shared only with service providers and subcontractors as necessary to deliver messaging services, prevent fraud or abuse, maintain compliance, or comply with law.

AJAI does not sell personal data. We may share information with service providers, customer-authorized integrations, legal or compliance authorities when required, or in connection with a business transaction such as a merger, acquisition, or sale of assets.

AJAI uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. No internet-based service can be guaranteed to be completely secure, but we work to maintain safeguards appropriate to the nature of the data we process.

AJAI retains information for as long as needed to provide the service, comply with legal obligations, resolve disputes, prevent abuse, and enforce agreements. Customers may request deletion or export of applicable customer data by contacting AJAI.

Questions about this Privacy Policy or AJAI data practices can be sent to legal@ajai.pro.